/* ÕûÌå²¼¾Ö */

body{
    font:14px "΢ÈíÑźÚ",Arial,Helvetica,sans-serif;
    color:#A1A1A1;
    margin:0;
    padding:0;
    position: relative;
    min-width: 880px;
}
ul,li,p,h1,h2,h3,h4,h5,h6,dl,dd{
    margin:0;
    padding:0;
    list-style:none;
}
.lf{float:left;}
.rt{float:right;}
.clear{clear:both;}
a{
    color:#9A9A96;
    text-decoration:none;
}
a:hover{
    color:#D9D9D9;
    text-decoration:none;
}

.clear{
    clear:both;
}

/*ÕûÌå²¼¾Ö*/
.header{
    width: 100%;
    height: auto;
}
.header-box{
    width: 100%;
}
.header-box img{
    width: 100%;
    max-width: 100%;
    max-height: 100%;
}
.help-center{
    width: 100%;
    height: 50px;
    /*background: red;*/
}
.help-center-box{
    width: 70%;
    line-height: 50px;
    /*background: green;*/
    margin: 0 auto;
    font-size: 14px;
    color: #444;
}
/*×ó±ßµ¼º½*/
.help-nav{
    width: 100%;
    height: 40px;
    background: #0096FF;
}
.help-nav-box{
    width: 70%;
    height: 100%;
    line-height: 40px;
    /*background: green;*/
    margin: 0 auto;
    font-size: 16px;
}

.problem-list-box{
    display: block;
    width: 140px;
    /*background: #fff;*/
    position: relative;
}
.problem-list{
    width: 90px;
    /*background: gold;*/
    padding-left: 15px;
    /*font-weight: bold;*/
    /*color: #333;*/
    color: #fff;
}
.problem-list-icon{
    display: block;
    width: 20px;
    height: 20px;
    /*background: blue;*/
    margin-top: 10px;
    margin-right: 10px;
    background: url(../image/bottom-icon.png)center no-repeat;
    background-size: 100%;
    cursor: pointer;
}
.back-menu{
    color: #333;
}
.back-menu:hover{
    color: #0A99FF;
}

.problem-submenu{
    /*display: none;*/
    width: 140px;
    position: absolute;
    top: 40px;
    /*background: red;*/
    background: #fff;
    padding-left: 15px;
    box-sizing: border-box;
    border: 1px solid #EAEAEA;
    border-bottom: 2px solid #EAEAEA;
    cursor: pointer;
}


.submenu-icon{
    display: block;
    width: 20px;
    height: 20px;
     /*background: blue;*/
    margin-top: 10px;
    margin-right: 10px;
    background: url(../image/righr-icon.png)center no-repeat;
    background-size: 100%;
    cursor: pointer;
}
.problem-submenu li:hover{
    color: #0A99FF;
}

.problem-second-menu{
    /*display: none;*/
    width: 180px;
    height: auto;
    /*background: red;*/
    background: #fff;
    position: absolute;
    top: 40px;
    left: 140px;
    padding-left: 15px;
    box-sizing: border-box;
    border: 2px solid #E6E6E6;
    border-top: 0;
    border-left: 0;
    cursor: pointer;
}


.problem-list:hover{
    color:#333;
}

.nav>ul>li ul{
    display: none;
}
.nav>ul>li:hover>a+ul{/*Êó±ê»®¹ýÒ»¼¶²Ëµ¥µÄʱºò¶þ¼¶²Ëµ¥ÏÔʾ*/
    display: block;
}
.nav-box li:hover .problem-second-menu{
    display: block;
}


.problem-submenu:hover{
    color: #0196FF;
}

/*ÓÒ±ßËÑË÷*/
.seach-box{
    /*position: relative;*/
}
.search{
    margin-left: 5px;
    font-size: 12px;
    color: #fff;
    cursor: pointer;
}
.search-frame{
    height: 20px;
    margin: 7px auto;
    padding-left: 30px;
    padding-right: 5px;
}


/*Ô±¹¤¿ªÆ±²½Öè*/
.ticket-opening-steps{
    width: 70%;
    margin: 180px auto;
}
.ticket-box{
    width: 100%;
    margin-bottom: 100px;
}
.ticket-title{
    width: 100%;
    height: 40px;
    line-height: 40px;
    /*background: red;*/
    font-size: 20px;
    color: #414141;
    border-bottom: 2px solid #EAEAEA;
}
/*²½Öè*/
.ticket-step{
    width: 100%;
    margin-top: 80px;
}
.ticket-step-box{
    width: 100%;
    height: 30px;
    line-height: 30px;
    font-size: 16px;
    color: #0096FF;
    /*background: red;*/
}
.ticket-step-box span{
    display: block;
    width: 80px;
    height: 30px;
    background: #0096FF;
    border-radius: 60px;
    margin-right: 15px;
    text-align: center;
    color: #FEFFFF;
}
.graphic{
    display: flex;
    justify-content: space-between;
}

.graphic-note{
    /*width: 15%;*/
    width: 38%;
}
.note{
    height: 80px;
    margin: 0 auto 5px;
    /*background: green;*/
}
.notes{
    height: 80px;
    top: 200px;
    margin: 0 auto 5px;
}
.graphic-number{
    display: block;
    width: 20px;
    height: 20px;
    line-height: 20px;
    text-align: center;
    background: #DA8E5B;
    border-radius: 50%;
    color: #FDFAF8;
    font-size: 16px;
    margin-right: 10px;
    margin-bottom: 60px;
}
.graphic-explain{
    font-size: 14px;
    color: #666;
}

.graphic-picture{
    width: 100%;
    height: auto;
    border:1px solid #0096FF;
    margin-top: 40px;
    box-sizing: border-box;
    padding: 20px;
}

.hide{
    visibility:hidden;
}

.graphic-picture img{
    width: 100%;
    max-width: 100%;
    max-height: 100%;
    /*margin-top: 30px;*/
}



#pc  .graphic-note{
    width: 45%;;
}

.return-top{
    width: 100px;
    height: 100px;
    border-radius: 50%;
    background: #95C1F5;
    position: fixed;
    top: 60%;
    right: 1%;
    cursor: pointer;
}
.return-top:hover{
    background: #6EA9ED;
}

.return-icon{
    display: block;
    width: 55px;
    height: 30px;
    background: url("../image/top-icon.png")no-repeat;
    background-size: 100%;
    margin:22px auto 5px;

}
.return-word{
    text-align: center;
    color: #fff;
    font-weight: bold;
    font-size: 16px;
}